- Why Enterprise Technology Failures Are Rarely Technical Problems
I spent years as a Global Operations Manager for Major Incident at a large enterprise managed services organization. My job was to own the moment when something broke—coordinating technical teams, managing customer communications, and keeping executive stakeholders informed in real time across a customer base of 50+ companies, some with user environments serving 150,000 people….
About James Nerlinger
James Nerlinger is an enterprise technology executive with 30+ years of experience in global infrastructure operations, managed services leadership, major incident management, and technical consulting. His career has included director-level roles at Atos (formerly Siemens IT Solutions), where he held account responsibility for Fortune 500 clients including Disney, MetLife, McGraw-Hill Education, and Harrah’s Casinos.
He is also the founder of Deep Dark Abyss Productions, an independent software studio, and the author of the interfaith theological blog Many Lamps, One Flame and the memoir One More Beat.
At Ground Level is where he writes about technology, organizations, and what happens when they interact under pressure.
Contact
For consulting inquiries, speaking engagements, or general correspondence:
jnj@atgroundlevel.com
Deep Dark Abyss Productions
deepdarkabyss.com
Infobin
infobin.com